The University of Georgia's (UGA) Eits Help Desk is a critical resource for students, faculty, and staff, providing comprehensive technical support for a wide range of information technology services. Located in the heart of the UGA campus, the Eits Help Desk is dedicated to ensuring that the university community has access to reliable and efficient technology solutions. With a team of highly trained and experienced technicians, the help desk offers assistance with everything from basic computer troubleshooting to complex network and software issues.
Services Offered by the Eits Help Desk
The Eits Help Desk provides a broad range of services, including hardware and software support, network configuration and troubleshooting, email and password assistance, and training on various software applications. The help desk also offers guidance on how to use the university’s online resources, such as the student information system and the learning management system. Additionally, the Eits Help Desk provides support for mobile devices, including smartphones and tablets, and assists with configuring devices to access the university’s wireless network.
Technical Support
The Eits Help Desk provides technical support for a variety of operating systems, including Windows, macOS, and Linux. The help desk team is equipped to troubleshoot and resolve issues with hardware and software, including printers, scanners, and other peripherals. The team also provides support for specialized software applications, such as statistical analysis and graphic design programs. Furthermore, the Eits Help Desk offers assistance with cloud computing services, including Google Drive and Microsoft OneDrive, and provides guidance on how to use these services to store and share files.
| Service Category | Description |
|---|---|
| Hardware Support | Troubleshooting and repair of computer hardware, including laptops and desktops |
| Software Support | Assistance with software installation, configuration, and troubleshooting |
| Network Support | Configuration and troubleshooting of network connections, including wireless and wired networks |
Hours of Operation and Contact Information
The Eits Help Desk is open Monday through Friday from 8:00 am to 5:00 pm, with extended hours during peak periods, such as the start of the semester. The help desk can be contacted by phone at 706-542-3106, or by email at helpdesk@uga.edu. The help desk is located in the Main Library building, and walk-in support is available during business hours. The Eits Help Desk also offers remote support, allowing technicians to access and troubleshoot computers remotely.
Online Resources
The Eits Help Desk provides a range of online resources, including a knowledge base with articles and tutorials on various technical topics, and a ticketing system that allows users to submit and track technical support requests. The help desk also offers online training sessions and workshops, covering topics such as computer security and software applications. Additionally, the Eits Help Desk provides access to a range of online tools, including antivirus software and password management tools.
- Knowledge base: a collection of articles and tutorials on various technical topics
- Ticketing system: a system for submitting and tracking technical support requests
- Online training sessions: training sessions and workshops on various technical topics
What are the hours of operation for the Eits Help Desk?
+The Eits Help Desk is open Monday through Friday from 8:00 am to 5:00 pm, with extended hours during peak periods.
How do I contact the Eits Help Desk?
+The Eits Help Desk can be contacted by phone at 706-542-3106, or by email at helpdesk@uga.edu.
The Eits Help Desk is committed to providing excellent technical support to the University of Georgia community. With a range of services and resources available, the help desk is dedicated to ensuring that students, faculty, and staff have access to the technology they need to succeed. Whether you need help with a technical issue or just have a question about a software application, the Eits Help Desk is here to help.
