The University of Georgia (UGA) IT Help Desk is a crucial resource for students, faculty, and staff, providing technical support and assistance with a wide range of computer and technology-related issues. Located in the University's Enterprise Information Technology Services (EITS) department, the IT Help Desk is dedicated to ensuring that the UGA community has access to the technology and support they need to succeed.
Services and Support
The UGA IT Help Desk offers a variety of services, including technical support for desktop and laptop computers, mobile devices, and other technology-related issues. The Help Desk is staffed by knowledgeable and experienced technicians who are trained to troubleshoot and resolve a wide range of technical problems, from simple issues like password resets and email configuration to more complex problems like network connectivity and software installation. Some of the specific services and support offered by the UGA IT Help Desk include:
- Technical support for UGA-owned computers and devices
- Assistance with password resets and account management
- Help with email configuration and troubleshooting
- Support for mobile devices, including smartphones and tablets
- Assistance with network connectivity and wireless access
- Help with software installation and troubleshooting
Contacting the IT Help Desk
There are several ways to contact the UGA IT Help Desk, depending on the nature of the issue and the user’s preference. The Help Desk can be reached by phone, email, or in person, and there are also online resources and self-service tools available for users who prefer to troubleshoot and resolve issues on their own. Some of the ways to contact the UGA IT Help Desk include:
The UGA IT Help Desk can be reached by phone at 706-542-3106, and the Help Desk is available to take calls from 8:00 am to 5:00 pm, Monday through Friday. Users can also email the Help Desk at helpdesk@uga.edu, and a technician will respond as soon as possible. For users who prefer to visit the Help Desk in person, the office is located in the Main Library, and walk-in support is available during business hours.
| Contact Method | Details |
|---|---|
| Phone | 706-542-3106, available 8:00 am to 5:00 pm, Monday through Friday |
| helpdesk@uga.edu, responses available as soon as possible | |
| In Person | Main Library, walk-in support available during business hours |
Hours of Operation and Availability
The UGA IT Help Desk is available to provide technical support and assistance during regular business hours, from 8:00 am to 5:00 pm, Monday through Friday. The Help Desk is closed on weekends and holidays, but users can still submit requests for support via email or the online ticketing system, and a technician will respond as soon as possible. Some of the specific hours of operation and availability for the UGA IT Help Desk include:
Monday: 8:00 am to 5:00 pm
Tuesday: 8:00 am to 5:00 pm
Wednesday: 8:00 am to 5:00 pm
Thursday: 8:00 am to 5:00 pm
Friday: 8:00 am to 5:00 pm
After-Hours Support
For users who need technical support outside of regular business hours, the UGA IT Help Desk offers a range of after-hours support options, including a 24⁄7 phone line and an online ticketing system. The after-hours support line can be reached at 706-542-3106, and a technician will respond as soon as possible. Users can also submit requests for support via the online ticketing system, and a technician will respond during regular business hours.
The UGA IT Help Desk also offers a range of online resources and self-service tools, including a knowledge base and a ticketing system, to help users troubleshoot and resolve technical issues on their own. Some of the specific after-hours support options include:
- 24/7 phone line: 706-542-3106
- Online ticketing system: available 24/7
- Knowledge base: available 24/7
What are the hours of operation for the UGA IT Help Desk?
+The UGA IT Help Desk is available to provide technical support and assistance during regular business hours, from 8:00 am to 5:00 pm, Monday through Friday.
How do I contact the UGA IT Help Desk?
+There are several ways to contact the UGA IT Help Desk, including by phone at 706-542-3106, by email at helpdesk@uga.edu, or in person at the Main Library.
What types of technical support does the UGA IT Help Desk offer?
+The UGA IT Help Desk offers a range of technical support services, including assistance with desktop and laptop computers, mobile devices, and other technology-related issues.
