Yale New Haven Hospital (YNHH) is a non-profit, 1,541-bed tertiary medical center located in New Haven, Connecticut. As one of the largest and most comprehensive healthcare systems in the United States, YNHH provides a wide range of patient services, from primary care to advanced specialty treatments. The hospital is part of the Yale New Haven Health System, which includes several other hospitals, ambulatory centers, and physician practices throughout the region.
Patient Care and Services
YNHH is committed to delivering high-quality, patient-centered care to its diverse patient population. The hospital offers a broad spectrum of medical and surgical services, including cardiovascular care, neurosciences, cancer treatment, and transplantation medicine. YNHH is also a major teaching hospital, affiliated with the Yale School of Medicine, and is involved in numerous research studies and clinical trials. The hospital’s patient care services are organized into several specialized departments, including the Smilow Cancer Hospital, the Yale New Haven Children’s Hospital, and the Yale New Haven Psychiatric Hospital.
Patient Safety and Quality
YNHH prioritizes patient safety and quality, with a focus on preventing medical errors and improving patient outcomes. The hospital has implemented various initiatives to enhance patient safety, including electronic health records, bar-code medication administration, and hand hygiene protocols. YNHH also participates in national quality improvement initiatives, such as the Leapfrog Hospital Survey and the Centers for Medicare and Medicaid Services (CMS) Hospital Value-Based Purchasing (VBP) program. The hospital’s quality and safety performance is publicly reported on various websites, including the CMS Hospital Compare website and the Leapfrog Hospital Safety Grade website.
| Patient Safety Metric | YNHH Performance |
|---|---|
| Central Line-Associated Bloodstream Infections (CLABSIs) | 0.43 per 1,000 central line days (2022) |
| Catheter-Associated Urinary Tract Infections (CAUTIs) | 0.85 per 1,000 catheter days (2022) |
| Medication Errors | 0.15 per 1,000 medication orders (2022) |
Patient Engagement and Education
YNHH recognizes the importance of patient engagement and education in promoting better health outcomes. The hospital offers various resources and services to support patient education, including health literacy programs, disease management classes, and patient navigation services. YNHH also provides patients with access to their medical records through the MyChart patient portal, which allows patients to view their test results, medication lists, and appointment schedules online.
Patient Satisfaction and Feedback
YNHH values patient feedback and uses it to improve patient care and services. The hospital participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which measures patient satisfaction with various aspects of their care, including communication with nurses and doctors, pain management, and discharge instructions. YNHH also conducts its own patient satisfaction surveys and focus groups to gather feedback and identify areas for improvement.
- Patient satisfaction with nurse communication: 84% (2022)
- Patient satisfaction with doctor communication: 82% (2022)
- Patient satisfaction with pain management: 78% (2022)
What are the visiting hours at Yale New Haven Hospital?
+Visiting hours at YNHH vary by department and unit. Generally, visiting hours are from 11am to 8pm, but may be restricted in certain areas, such as the intensive care units. Visitors are required to check in with the unit staff before visiting a patient.
How do I access my medical records at Yale New Haven Hospital?
+Patients can access their medical records through the MyChart patient portal, which can be accessed online or through the MyChart mobile app. Patients can also request a copy of their medical records by contacting the YNHH Health Information Management department.
